[!] If a thread is created without following the guidelines, the user automatically loses the right to a refund for their loss!

- You can submit a claim here -CLICK. Once your loss claim has been successfully submitted, one of the administrators will reply to the relevant thread, which you can find HERE. If the loss is confirmed, you have 7 days to contact one of the administrators on the server regarding the reimbursement of your loss.

- Your loss may not be resolved immediately after you report it. The loss administrator is a person who has a life of their own, and this is not their only job on the Superpařba gaming portal. Therefore, please wait for the loss administrator to respond to your thread themselves; there is no need to write to them or otherwise rush them, as this will not speed up the resolution – quite the opposite, in fact. (Resolving a loss usually takes no longer than a few days)










- If you want your loss to be resolved quickly, please include the approximate time of the loss; your statement regarding the loss is also very important!

- Any screenshots you took before the loss can be found in Documents -> GTA San Andreas User Files -> SAMP -> Screens.

- Go to the page https://img.tpx.cz and upload the screenshot(s). Copy the URL of the screenshot and paste it into your request. Before uploading the screenshot, don’t forget to rename it from ‘samp-88.png’ to something like ‘abafhd.png’. If you don’t do this, your screenshot may not upload correctly!

Rule No. 1
If your account is hacked and it is found that you had a weak password (1234, a password identical to your username, etc.), nothing will be returned to you. However, the person responsible for hacking your account will be punished!

Rule No. 2
You are required to provide all the information necessary to verify ownership and speed up the resolution of the issue (the most accurate date and time of the loss, the ID of the company, gang, property or house).

Rule No. 3
When reporting a loss, you must submit a screenshot as proof of ownership (if ownership cannot be verified directly in the log).

Rule No. 4
The ownership screenshot must show the date (top right)! The info screenshot must be complete (please ensure the resolution is correct). A cropped screenshot or info screenshot is invalid.

Rule No. 5
The screenshot must show all the information required to resolve the loss (visible collection and security, screenshot of garage contents, etc.)

Rule No. 6
The loss must be no more than 7 days old!

Rule No. 7
Once the loss has been resolved, the player has 7 days to contact the loss administrator (it is always possible to come to a reasonable agreement via private message). If the player does not get in touch by then, they forfeit their right to have their property returned.

Rule No. 8
If you have lost crew assets (money, vehicles) and no longer own the crew by the time the loss is resolved, you forfeit your right to have the assets returned.

Rule No. 9
If you have been permanently unbaned, you are not entitled to the return of anything.

Rule No. 10
Every loss will be investigated in detail. If we find that the loss was merely fictitious, we will classify this as fraud, which will result in you being punished as for fraud!

Rule No. 11
It is strictly forbidden to tamper with property that you have sold and which has been returned to you following a server error or rollback; breaching this rule will result in you being punished

Rule No. 12
If you have lost a significant number of points whilst in employment, you must provide a screenshot taken before the loss or regularly enter the command /info - employment to speed up the search through your log. The same applies to income from property, where you must regularly enter the command /info - property. Without these measures, you will lose your entitlement to a refund.

[!] To partially prevent losses in the event of a server crash, it is recommended that you use the command /save after any transaction (purchase, sale, collection, security, etc.).